Improving agent effectiveness and customer satisfaction in the Contact Center
Ellen Loeshelle, Qualtrics Director, Product Management
The service companies provide is only as good as the people providing it. Check out innovations that help both managers and your frontline execute at a high level.
Sessions and event resources
XM in Action
Visit the XM in Action hub for expert-led deep-dive product demos
Michel Feaster
Humanizing feedback at scale
Brad Anderson
A smarter way to listen to
your employees
Dr. Sebastian Projahn
Making employees a differentiator at adidas
Brad Anderson
CrossXM: Understanding the interconnectedness of
experience management
Zig Serafin
The innovations for making business more human